Refund policy

At Citrus Lane Boutique, we want you to love your purchase. Our returns policy is designed to comply with the Australian Consumer Law (ACL).

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or Incorrect Items

If an item is faulty, wrongly described, or different from the sample shown, we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase. Please contact us at support@citruslane.com.au with photos of the fault and your order number.

Change of Mind Returns

While we are not legally obligated to provide a refund or exchange if you simply change your mind, we offer a flexible return policy for our customers:

• Items must be returned within 14 days of the delivery date.

• Items must be unworn, unwashed, and in their original condition with all tags attached.

• Intimates, swimwear, pierced jewellery, and final sale items are not eligible for change of mind returns for hygiene and safety reasons.

• For change of mind returns, the customer is responsible for the return shipping costs.

• We will issue a store credit or exchange once the item is received and inspected.

How to Initiate a Return

To initiate a return, please contact us at support@citruslane.com.au with your order number and the reason for the return within 14 days of receiving your order. We will provide you with instructions on how and where to send your package.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Sale Items

Only regular priced items may be refunded for change of mind. Sale items cannot be refunded for change of mind, however your statutory rights under the ACL still apply to sale items.