Shipping policy

At Citrus Lane Boutique, we aim to get your order to you as quickly as possible. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed and dispatched from our Australian warehouse within 1-2 business days of receiving payment. Orders placed on weekends or public holidays will be processed on the next business day. During peak sale periods or new collection launches, dispatch may take up to 3 business days.

Domestic Shipping (Australia)

We offer the following shipping options for all Australian orders:

• Standard Shipping: Estimated delivery within 3-7 business days. Costs are calculated at checkout.

• Express Shipping: Estimated delivery within 1-3 business days. Costs are calculated at checkout.

• Free Shipping: We offer free standard shipping on Australian orders over a specified threshold (as displayed at checkout).

Please note that delivery timeframes are estimates provided by our courier partners and are not guaranteed. Remote or rural areas may experience longer delivery times.

International Shipping

We currently offer international shipping to select countries. International shipping times vary depending on the destination, typically 7-14 business days. Shipping costs for international orders are calculated at checkout based on weight and destination.

Important: International orders may be subject to import duties, taxes, and customs fees, which are incurred once a shipment reaches your destination country. Citrus Lane Boutique is not responsible for these charges. They are your responsibility as the customer. Please check with your local customs office for information about potential charges before placing your order.

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on the courier’s website.

Lost or Damaged Parcels

While we take all necessary care to ensure your parcel is packaged securely, Citrus Lane Boutique is not liable for parcels lost or damaged in transit by the courier. If your parcel appears to be lost or arrives damaged, please contact us at support@citruslane.com.au  within 7 days of the expected delivery date and we will assist you in lodging an inquiry with the courier.

Incorrect Address

Please ensure your shipping address is correct at the time of placing your order. Citrus Lane Boutique is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing your order, please contact us immediately  at support@citruslane.com.au and we will do our best to update it before dispatch.